Portrait of Professor Canan Kocabasoglu Hillmer

Professor Canan Kocabasoglu Hillmer

Professor in Operation Management

Bayes Business School , Faculty of Management

Contact

About

Overview

Professor Canan Kocabasoglu-Hillmer, joined the Operations and Supply Chain Management group at Bayes Business School (formerly Cass) in 2008. Prior to that she was an Assistant Professor at the School of Business, University of Kansas.

Her research focuses on the drivers of effective collaboration between supply chain partners. She currently works on understanding the role of suppliers in managing supply chain risks and creating resilience. She has published in the Journal of Operations Management, International Journal of Operations and Production Management, Industrial Marketing Management, International Journal of Production Economics, International Journal of Production Research and Quality Management. She became an Area Editor for Purchasing & Strategic Sourcing for the International Journal of Operations and Production Management in 2018.

Funded by Institute of Supply Management (ISM), her Ph.D. thesis at University at Buffalo investigated strategic sourcing and e-procurement practices in companies and their effect on supply chain performance. She was a board member for the Heartland Council of Supply Chain Management Professionals (CSCMP) during her tenure at the University of Kansas. More recently, she wrote a blog on the role of procurement in creating supply chain agility for Procurement Leaders and led a session on ‘Managing More with Less’ for the Bitesize MBA program designed by Bayes for parliamentary staff.

Professor Kocabasoglu-Hillmer regularly runs the operations course for the Executive MBA, the supply chain course for the Executive Master's in Leadership and procurement and supply management for the MSc Global Supply Chain Management programmes. She was the director of the Bayes Global Women’s Leadership Programme between 2017-2021.

Languages

Turkish

Expertise

Primary topics

  • Corporate Social Responsibility
  • E-Business
  • Multivariate statistics
  • Operations Management
  • Supply Chain Management

Research

Research topics

The Role of Organizational Risk Propensity and Stakeholders on The Performance of New Product Development Programs

In today’s competitive landscape, developing and launching new products quickly and in a cost effective manner is critical. Consequently, companies require well planned and managed new product development (NPD) programs. The decision regarding the level and form of investment in the new product development (NPD) program may be influenced by both internal and external forces. Based on survey responses from 126 plant managers, the results of this study suggest that organizational risk propensity influences the level of investment in NPD teams and technology/R&D whereas the high-pressure stakeholders, such as customers and competition, were found to influence only the investments in technology/R&D. Low-pressure stakeholders, such as suppliers, governments and NGOs, were not significantly related to investments. The results also suggest that when managers increase the investment in NPD teams, the time-to-market increases and the NPD costs decrease. When managers increase the investment in technology/R&D, the NPD costs decrease.

Understanding Employee Performance Through Statistical Process Control

Performance appraisals, as part of performance management systems, are an important aspect of human resource management. The objective of this study is to explore different types of variation that create disparities in employee performance. Important concepts about variation are reviewed and specific applications of these concepts are provided for the case of performance appraisals. The study covers discussions on the importance of managers recognizing the difference between common cause and special cause variation as well as employee-controlled vs. management-controlled variation in employee performance, the issues to consider in eliminating variation, and the challenges of making effective decisions in the presence of variation. In addition, tools are provided to help managers recognize different types of variation.

Research students

Aikaterini Papoutsi

Attendance: September 2012 - present

Role: 1st Supervisor

Maryam Lotfi

Attendance: August 2010 - 2014, full-time

Role: 2nd Supervisor

1stsupervisor

  • Fabienne Chedid, Research Student

Publications

Chapter

  1. Cinicioglu, E.N., Shenoy, P.P., Kocabasoglu, C. and Kocabasoglu Hillmer, C. (2007). Use of Radio Frequency Identification for Targeted Advertising: A Collaborative Filtering Approach Using Bayesian Networks. In Mellouli, K. (Ed.), Symbolic and Quantitative Approaches to Reasoning with Uncertainty, Lecture Notes in Artificial Intelligence (pp. 889-900). Berlin: Springer-Verlag.

Conference papers and proceedings (24)

  1. Perez-Perez, M., Lopez-Fernandez, M.-.C., Serrano-Bedia, A.-.M. and Kocabasoglu-Hillmer, C. (2015). A critical review of manufacturing and supply chain research through co-words analysis: 2004–2014. 2015 International Conference on Logistics, Informatics and Service Sciences (LISS) 27-29 July.doi:10.1109/liss.2015.7369624
  2. Holland, W., Kocabasoglu-Hillmer, C. and Chung, D. (2014). Directly Accessing Escalated Service in Two-Stage Queues: The Case of Geriatric Patients Access Specialists in A&E. 21st International Annual EurOMA Conference: Operations Management in an Innovation Economy 20-25 June, Palermo, Italy.
  3. Kocabasoglu-Hillmer, C. and Holland, W. (2014). Managing Risk of Overrun in Theatre Time in Surgical Scheduling. 21st European Operations Management Association (EurOMA) Conference 20-25 June, Palermo, Italy.
  4. Lotfi, M., Kocabasoglu-Hillmer, C. and Sodhi, M. (2013). How resiliency along with Leanness and Agility, Affects Operational Performance Outcomes. 20th European Operations Management Association (EurOMA) Conference 9-12 June, Dublin, Ireland.
  5. Lotfi, M., Kocabasoglu-Hillmer, C. and Sodhi, M. (2013). How efforts to achieve resiliency fit with lean and agile practices. 24th Annual Conference of the Production and Operations Management Society (POMS) 3-6 May, Denver, CO, USA.
  6. Kocabasoglu-Hillmer, C., Son, B. and Sodhi, M. (2012). From the Outside Looking In: An Exploration of the the Investment Community's Perception of Supply Chain Management a Study of Equity Analysts' Reports. 19th International Annual EurOMA Conference 1-5 July, Amsterdam, Netherlands.
  7. Son, B.-.G., Kocabasoglu Hillmer, C. and Sodhi, M. (2011). Classification of Retailer-Supplier Partnerships with Different Levels of Partnership Performance. 18th International Annual EurOMA Conference 3-6 July, Cambridge, UK.
  8. Kocabasoglu Hillmer, C. and Hillmer, S. (2011). An Alternative Approach to Managing Variation in Employee Performance. Production and Operations Management Society (POMS) Reno, NV, USA.
  9. Kocabasoglu Hillmer, C., Suresh, N.C. and Braunscheidel, M.J. (2010). An empirical investigation of strategic sourcing & e-procurement on supply and firm performance. Decision Sciences Institute San Diego, USA.
  10. Kocabasoglu Hillmer, C., Sodhi, M.S. and Son, B.-.G. (2010). Do Buyers and Suppliers Perceive Their Relationship Similarly: An Empirical Study. 21th Annual Conference of the Production and Operations Management Society (POMS) Vancouver, Canada.
  11. Cinicioglu, E., Shenoy, P.P. and Kocabasoglu Hillmer, C. (2007). Use of Radio Frequency Identification for Targeted Advertising: A Collaborative Filtering Approach Using Bayesian Network. 9th European Conference on Symbolic and Quantitative Approaches to Reasoning with Uncertainty (ECSQARU) 31 October-2 November, Hammamet, Tunisia.doi:10.1007/978-3-540-75256-1_77
  12. Prahinski, C., Klassen, R.D. and Kocabasoglu Hillmer, C. (2007). Investments in Launching New Products: The Role of Organizational Risk Propensity and Stakeholders in Program Performance. 38th Annual Meeting of the Decision Sciences Institute (DSI) Conference Phoenix, AZ, USA.
  13. Kocabasoglu, C., Prahinski, C., Klassen, R.D. and Kocabasoglu Hillmer, C. (2006). Linking Forward and Reverse Supply Chain Investments. Production and Operations Management Society (POMS) Conference Boston, MA, USA.
  14. Prahinski, C., Klassen, R.D. and Kocabasoglu Hillmer, C. (2006). New Product Development Investments: The Role of Supply Chain and Stakeholder Relationships. 37th Annual Meeting of the Decision Sciences Institute (DSI) Conference San Antonio, TX, USA.
  15. Kocabasoglu, C., Prahinski, C., Klassen, R.D. and Kocabasoglu Hillmer, C. (2005). An Empirical Investigation of Business Uncertainty and Supply Chain Investment. Production and Operations Management Society (POMS) Conference Chicago, IL, USA.
  16. Kocabasoglu, C., Prahinski, C. and Kocabasoglu Hillmer, C. (2005). Empirical Research Opportunities in Reverse Supply Chains. Institute for Operations Research and the Management Sciences (INFORMS) Conference San Francisco, CA.
  17. Prahinski, C. and Kocabasoglu Hillmer, C. (2004). Empirical Research Opportunities in Reverse Supply Chains. 15th Annual North American Research/Teaching Symposium on Purchasing and Supply Chain Management 25-27 March, Tempe, AZ, USA.
  18. Kocabasoglu, C. and Kocabasoglu Hillmer, C. (2004). Advanced Manufacturing Technology and Plant-Level Productivity: An Empirical Analysis. 35th Annual Meeting of the Decision Sciences Institute (DSI) Conference Boston, MA, USA.
  19. Suresh, N.C. and Kocabasoglu Hillmer, C. (2003). Does Strategic Sourcing Improve Supplier Performance? An Empirical Investigation. 1st Joint EurOMA & POMS Conference: One World? One view of OM? The Challenges of Integrating Research & Practice 16 June, Como Lake, ITALY.
  20. Kocabasoglu, C., Suresh, N.C. and Kocabasoglu Hillmer, C. (2003). Institute for Operations Research and the Management Sciences (INFORMS) Conference. Part?al Least Squares-Based Structural Equat?on Model?ng: A Supply Cha?n Emp?r?cal Research Appl?cat?on Istanbul, TURKEY.
  21. Kocabasoglu, C., Suresh, N.C. and Kocabasoglu Hillmer, C. (2002). An Empirical Investigation of E-Procurement Practices in Manufacturing Firms. Decision Sciences Institute (DSI) Conference San DIego, CA, USA.
  22. Kocabasoglu, C., Park, S., Suresh, N.C. and Kocabasoglu Hillmer, C. (2001). A Review of Models and Methods for Assessing the Impact of Collaborative Planning, Forecasting and Replenishment (CPFR) on Supply Chain Performance. Production and Operations Management Society (POMS) Conference Orlando, FL, USA.
  23. Kocabasoglu, C., Glassberg, B., Suresh, N.C. and Kocabasoglu Hillmer, C. (2001). Impact of Organizational Improvement Strategies on Firm Performance: A Critical Appraisal, Taxonomy and Review of Selected Empirical Research. Production and Operations Management Society (POMS) Conference Orlando, FL, USA.
  24. Kocabasoglu Hillmer, C. and Suresh, N.C. (2001). Performance of Dual Resource Constrained Cellular Manufacturing: Updated Perspectives and Experimental Reconciliation. Decision Sciences Institute (DSI) Conference San Francisco, US.

Journal articles (18)

  1. González-Zapatero, C., González-Benito, J., Son, B.-.G. and Kocabasoglu-Hillmer, C. (2026). A Risk Mitigation Deficit Measure to Control Risks in Supply Chains: An SME Perspective. IEEE Transactions on Engineering Management, 73, pp. 1289-1300. doi:10.1109/tem.2025.3646968

    [publisher’s website]

  2. Kocabasoglu-Hillmer, C., Vanpoucke, E., Son, B.-.G. and Roden, S. (2023). Seeing with fresh eyes – the potential of paradox theory to explore persistent, interdependent tensions in supply chains. International Journal of Operations & Production Management, 43(11), pp. 1669-1689. doi:10.1108/ijopm-07-2023-0605

    [publisher’s website]

  3. Kocabasoglu Hillmer, C., Roden, S., Vanpoucke, E., Son, B. and Lewis, M.W. (2023). Radical innovations as supply chain disruptions? A paradox between change and stability. Journal of Supply Chain Management. doi:10.1111/jscm.12299

    [publisher’s website]

  4. Son, B.-.G., Chae, S. and Kocabasoglu-Hillmer, C. (2021). Catastrophic supply chain disruptions and supply network changes: a study of the 2011 Japanese earthquake. International Journal of Operations & Production Management, 41(6), pp. 781-804. doi:10.1108/ijopm-09-2020-0614

    [publisher’s website]

  5. Chedid, F., Kocabasoglu-Hillmer, C. and Ries, J.M. (2021). The interaction between supply networks and internal networks: performance implications. International Journal of Operations & Production Management, 41(6), pp. 860-881. doi:10.1108/ijopm-10-2020-0710

    [publisher’s website]

  6. Pérez-Pérez, M., Kocabasoglu-Hillmer, C., Serrano-Bedia, A.M. and López-Fernández, M.C. (2019). Manufacturing and Supply Chain Flexibility: Building an Integrative Conceptual Model Through Systematic Literature Review and Bibliometric Analysis. Global Journal of Flexible Systems Management, 20(S1), pp. 1-23. doi:10.1007/s40171-019-00221-w

    [publisher’s website]

  7. Storey, C., Kocabasoglu-Hillmer, C., Roden, S. and de Ruyter, K. (2018). Governing embedded partner networks. International Journal of Operations & Production Management, 38(9), pp. 1709-1734. doi:10.1108/ijopm-12-2016-0708

    [publisher’s website]

  8. Son, B.G., Kocabasoglu-Hillmer, C. and Roden, S. (2016). A dyadic perspective on retailer-supplier relationships through the lens of social capital. International Journal of Production Economics, 178, pp. 120-131. doi:10.1016/j.ijpe.2016.05.005

    [publisher’s website]

  9. Son, B.G., Sodhi, M., Kocabasoglu-Hillmer, C. and Lee, T.H. (2016). Supply chain information in analyst reports on publicly traded companies. International Journal of Production Economics, 171, pp. 350-360. doi:10.1016/j.ijpe.2015.10.011

    [publisher’s website]

  10. Kim, M., Suresh, N.C. and Kocabasoglu-Hillmer, C. (2015). A contextual analysis of the impact of strategic sourcing and E-procurement on performance. Journal of Business & Industrial Marketing, 30(1), pp. 1-16. doi:10.1108/jbim-01-2012-0010

    [publisher’s website]

  11. Kim, M., Suresh, N.C. and Kocabasoglu-Hillmer, C. (2013). An impact of manufacturing flexibility and technological dimensions of manufacturing strategy on improving supply chain responsiveness: Business environment perspective. International Journal of Production Research, 51(18), pp. 5597-5611. doi:10.1080/00207543.2013.790569

    [publisher’s website]

  12. Storey, C. and Kocabasoglu-Hillmer, C. (2013). Making partner relationship management systems work: The role of partnership governance mechanisms. Industrial Marketing Management, 42(6), pp. 862-871. doi:10.1016/j.indmarman.2013.05.019

    [publisher’s website]

  13. Chiang, C.Y., Kocabasoglu-Hillmer, C. and Suresh, N. (2012). An empirical investigation of the impact of strategic sourcing and flexibility on firm's supply chain agility. International Journal of Operations and Production Management, 32(1), pp. 49-78. doi:10.1108/01443571211195736

    [publisher’s website]

  14. Kocabasoglu Hillmer, C. and Hillmer, S. (2008). Using Qualitative Data to Learn about Customer Needs: Understanding Employer Desires When Designing an MBA Program. Quality Management Journal, 15(2), pp. 51-63
  15. Kocabasoglu, C., Prahinski, C. and Klassen, R.D. (2007). Linking forward and reverse supply chain investments: The role of business uncertainty. Journal of Operations Management, 25(6), pp. 1141-1160. doi:10.1016/j.jom.2007.01.015

    [publisher’s website]

  16. Hillmer, S. and Kocabasoglu Hillmer, C. (2007). Improving Quality and Productivity via Stratification: A Call Center Example for Forming Homogeneous Employee Groups. Quality Management Journal, 14(1), pp. 19-29
  17. Prahinski, C. and Kocabasoglu, C. (2006). Empirical research opportunities in reverse supply chains. Omega, 34(6), pp. 519-532. doi:10.1016/j.omega.2005.01.003

    [publisher’s website]

  18. Kocabasoglu, C. and Suresh, N.C. (2006). Strategic Sourcing: An Empirical Investigation of the Concept and Its Practices in U.S. Manufacturing Firms. Journal of Supply Chain Management, 42(2), pp. 4-16. doi:10.1111/j.1745-493x.2006.00008.x

    [publisher’s website]

Professional activities

Editorial activity (3)

  1. Journal of Supply Chain Management, Referee, 2010 - present.
  2. Journal of Operations Management, Referee, 2008 - present.
  3. International Journal of Information Systems and Supply Chain Management, Member of Editorial Board, 2007 - present.

Events/conferences (24)

  1. 25th Annual Conference of the Production and Operations Management Society (POMS). (Conference) Atlanta, GA, USA (2014).
    Paper: Understanding Individual Buyer-Supplier Relationships: A New Methodology
    Author: Kocabasoglu-Hillmer C.
    Co-authors: Hillmer, S.
  2. 21st European Operations Management Association (EurOMA) Conference. (Conference) Palermo, Ialy (2014).
    Paper: Managing Risk of Overrun in Theatre Time in Surgical Scheduling
    Author: Kocabasoglu-Hillmer C.
    Co-authors: Holland, W.
  3. 24th Production and Operations Management Society (POMS). (Conference) Denver, CO, USA (2013).
    Paper: How Efforts to Achieve Resiliency Fit with Lean and Agile Practices
    Author: Lotfi M.
    Co-authors: Sodhi, M., Kocabasoglu-Hillmer, C.
  4. 20th European Operations Management Association (EurOMA). (Conference) Dublin, Ireland (2013).
    Paper: How resiliency along with Leanness and Agility, Affects Operational Performance Outcomes
    Author: Lotfi M.
    Co-authors: Sodhi, M., Kocabasoglu-Hillmer, C.
  5. Production and Operations Management Society (POMS). (Conference) Chicago, IL, USA (2012).
    Paper: Reflections on Buyer-Supplier Relationships: A Meta Analysis
    Author: Kocabasoglu-Hillmer C.
    Co-authors: Sodhi, M.
  6. European Operations Management Association (EurOMA). (Conference) Amsterdam, Netherlands (2012).
    Paper: From the Outside Looking In: An Exploration of the the Investment Community's Perception of Supply Chain Management a Study of Equity Analysts' Reports
    Author: Son B.-G.
    Co-authors: Kocabasoglu-Hillmer, C., Sodhi, M.
  7. Production and Operations Management Society (POMS). (Conference) Reno, NV, USA (2011).
    Paper: An Alternative Approach to Managing Variation in Employee Performance
    Author: Kocabasoglu-Hillmer C
    Co-authors: Hillmer, S.
  8. European Operations Management Association (EurOMA). (Conference) Cambridge, UK (2011).
    Paper: Classification of Retailer-Supplier Partnerships with Different Levels of Partnership Performance
    Author: Son B.-G.
    Co-authors: Kocabasoglu-Hillmer, C. Sodhi, M.
  9. Production and Operations Management Society (POMS). (Conference) Vancouver, Canada (2010).
    Paper: Do Buyers and Suppliers Perceive Their Relationship Similarly: An Empirical Study
    Author: Kocabasoglu-Hillmer C.
    Co-authors: Sodhi, M.S., Son, B.-G.
  10. Decision Sciences Institute. (Conference) San Diego, USA (2010).
    Paper: An empirical investigation of strategic sourcing & e-procurement on supply and firm performance
    Author: Kocabasoglu-Hillmer C
    Co-authors: Suresh, N.C., Braunscheidel, M.J.
  11. Ninth European Conference on Symbolic and Quantitative Approaches to Reasoning with Uncertainty (ECSQARU). (Conference) Hammamet, Tunisia (2007).
    Paper: Use of Radio Frequency Identification for Targeted Advertising: A Collaborative Filtering Approach Using Bayesian Network
    Author: Kocabasoglu C.
    Co-authors: E. Cinicioglu, P.P. Shenoy
  12. 38th Annual Meeting of the Decision Sciences Institute (DSI) Conference. (Conference) Phoenix, AZ, USA (2007).
    Paper: Investments in Launching New Products: The Role of Organizational Risk Propensity and Stakeholders in Program Performance
    Author: Kocabasoglu C.
    Co-authors: C. Prahinski, R.D. Klassen
  13. Production and Operations Management Society (POMS) Conference. (Conference) Boston, MA, USA (2006). Invited speaker.
    Paper: Linking Forward and Reverse Supply Chain Investments
    Author: Kocabasoglu C.
    Co-authors: C. Prahinski, R. D. Klassen
  14. 37th Annual Meeting of the Decision Sciences Institute (DSI) Conference. (Conference) San Antonio, TX, USA (2006).
    Paper: New Product Development Investments: The Role of Supply Chain and Stakeholder Relationships
    Author: Kocabasoglu C.
    Co-authors: C. Prahinski, R.D. Klassen
  15. Production and Operations Management Society (POMS) Conference. (Conference) Chicago, IL, USA (2005).
    Paper: An Empirical Investigation of Business Uncertainty and Supply Chain Investment
    Author: Kocabasoglu C.
    Co-authors: C. Prahinski, R.D. Klassen
  16. Institute for Operations Research and the Management Sciences (INFORMS) Conference. (Conference) San Francisco, CA (2005). Invited speaker.
    Paper: Empirical Research Opportunities in Reverse Supply Chains
    Author: Kocabasoglu C.
    Co-authors: C. Prahinski
  17. 35th Annual Meeting of the Decision Sciences Institute (DSI) Conference. (Conference) Boston, MA, USA (2004).
    Paper: Advanced Manufacturing Technology and Plant-Level Productivity: An Empirical Analysis
    Author: Kocabasoglu C
  18. 15th Annual North American Research/Teaching Symposium. (Conference) Tempe, AZ, USA (2004).
    Paper: Empirical Research Opportunities in Reverse Supply Chains
    Author: Kocabasoglu C.
    Co-authors: C. Prahinski
  19. POMS/EUROMA Conference. (Conference) Como Lake, ITALY (2003).
    Paper: Does Strategic Sourcing Improve Supplier Performance? An Empirical Investigation
    Author: Kocabasoglu C.
    Co-authors: N.C. Suresh
  20. Partıal Least Squares-Based Structural Equatıon Modelıng: A Supply Chaın Empırıcal Research Applıcatıon. (Conference) Istanbul, TURKEY (2003).
    Paper: Institute for Operations Research and the Management Sciences (INFORMS) Conference
    Author: Kocabasoglu C.
    Co-authors: N.C. Suresh
  21. Decision Sciences Institute (DSI) Conference. (Conference) San DIego, CA, USA (2002).
    Paper: An Empirical Investigation of E-Procurement Practices in Manufacturing Firms
    Author: Kocabasoglu C.
    Co-authors: N.C. Suresh
  22. Production and Operations Management Society (POMS) Conference. (Conference) Orlando, FL, USA (2001).
    Paper: Impact of Organizational Improvement Strategies on Firm Performance: A Critical Appraisal, Taxonomy and Review of Selected Empirical Research
    Author: Kocabasoglu C.
    Co-authors: B. Glassberg, N.C. Suresh
  23. Production and Operations Management Society (POMS) Conference. (Conference) Orlando, FL, USA (2001).
    Paper: A Review of Models and Methods for Assessing the Impact of Collaborative Planning, Forecasting and Replenishment (CPFR) on Supply Chain Performance
    Author: Kocabasoglu C.
    Co-authors: S. Park, N.C. Suresh
  24. Decision Sciences Institute (DSI) Conference. (Conference) San Francisco (2001).
    Paper: Performance of Dual Resource Constrained Cellular Manufacturing: Updated Perspectives and Experimental Reconciliation
    Author: Kocabasoglu-Hillmer C.
    Co-authors: N.C. Suresh